Legal
Privacy Policy
Last updated: August 22, 2026
This Privacy Policy explains how Master’s Touch Upholstery (“we,” “us,” or “our”) collects, uses, and protects information when you visit this website or request an estimate. By using the site, you agree to the practices described here.
Information we collect
When you submit an estimate or contact request, we collect the details you choose to provide, such as your name, phone number, email address, the dimensions of your piece, any photographs you upload, and a description of your project.
We do not run any analytics, advertising, or visitor-tracking software on this website. We do not build profiles of visitors, and we do not track you across other websites. However, two services embedded in our pages are loaded from other companies’ servers, and those companies receive information about your visit as a result. They are listed under Third-party services below.
Categories of personal information
This is every category of personal information we collect, set out one category at a time: why we collect it, where it comes from, who else receives it, and how long we keep it. Nothing below applies “in general” — each category is answered on its own terms.
Identifiers
- Retention: Stored until deletion is requested. No fixed expiry.
- Purpose: Respond to quote requests, prepare estimates and schedule work.
- Business purpose: Servicing the customer enquiry the person submitted.
- Sources: Directly from the consumer via the website quote forms.
- Shared with: LeadConnector (HighLevel) — CRM that receives and stores form submissions.
Internet or other electronic network activity information
- Retention: Not retained. Never stored in our own systems.
- Purpose: Serve the map embed and run the anti-spam check on quote forms.
- Business purpose: Protecting the forms from automated abuse and displaying the workshop location.
- Sources: Automatically from the visitor's browser when a page loads.
- Shared with: Google (Maps embed) — receives IP address on page load. Cloudflare (Turnstile) — receives IP address and browser signals on page load.
Visual information
- Retention: Retained until deleted.
- Purpose: Assess the condition of the piece in order to quote accurately.
- Business purpose: Preparing the estimate the customer asked for.
- Sources: Directly from the consumer, as photographs uploaded to the quote form.
- Shared with: LeadConnector (HighLevel) — receives uploaded photographs.
How we use your information
- To respond to your inquiry and prepare an estimate.
- To schedule quotes, pickups, and project updates.
- To improve our services and this website.
- To send updates or promotions only where you have consented.
Communications consent
If you opt in, we may contact you by phone, text, or email regarding your inquiry, estimate, scheduling, and project updates, which may use automated technology. Consent to marketing messages is not a condition of any purchase, and you may opt out at any time.
Sharing your information
We do not sell your personal information and we do not share it for cross-context behavioural advertising. We share it only with the service providers named below, only as needed to run the business, or where the law requires it.
Third-party services
Some parts of this site are provided by other companies. When your browser loads or submits to them, it contacts their servers directly, which means those companies receive your IP address and may set their own cookies on your device under their own privacy policies rather than ours. This is what each one is, when it happens, and what is sent.
Google Maps — loads automatically on most pages
- What it is: the embedded map showing our workshop location, which appears in the footer of most pages on this site.
- When it loads: automatically, as the page loads, before you click anything.
- What Google receives: your IP address, the fact that you loaded a page containing the map, and any cookies Google has already set in your browser. Google may set additional cookies.
- Their policy: policies.google.com/privacy
Cloudflare Turnstile — loads automatically on most pages
- What it is: the anti-spam check that protects our quote forms from automated abuse. It runs in the background rather than asking you to solve a puzzle.
- When it loads: automatically, as the page loads, on every page that carries a quote form.
- What Cloudflare receives: your IP address and technical signals about your browser used to distinguish people from bots. Cloudflare sets a cookie to record the result of that check.
- Their policy: cloudflare.com/privacypolicy
LeadConnector — only when you submit a form
- What it is: the system that receives quote requests and stores them so we can reply to you.
- When it loads: only at the moment you press the submit button. Nothing is sent to it while you are simply reading.
- What it receives: everything you entered in the form — your name, email address, phone number, item dimensions, project details, and any photographs you attached — together with your IP address and the page you submitted from.
What this site stores on your device
This site sets no cookies of its own — not for advertising, not for analytics, not for anything else. It stores a single value in your browser’s local storage:
- mtu-cookie-consent: remembers whether you accepted or declined the cookie notice, so you are not asked on every visit. It is held on your device only and is never sent to us or to anyone else. Clearing your browser storage removes it.
You can block or delete cookies and local storage through your browser settings; blocking the third parties above may stop the map or the form’s spam check from working.
Data retention & security
How long we keep each category of personal information is stated with that category under Categories of personal information above, because the answer is different for each one. There is no single site-wide retention period.
We take reasonable measures to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing messages at any time. To make a request, contact us using the details below.
Authorized agents
A consumer may use an authorized agent to make a privacy request on their behalf. The agent should email the privacy contact with written permission signed by the consumer, and we may contact the consumer directly to confirm they made the request. We may also require the consumer to verify their own identity before we act.
Sensitive personal information
We do not collect sensitive personal information as the CCPA defines it. Photographs you upload are stripped of their embedded metadata in your browser before they are sent to us, so no location data from your camera reaches us.
Contact us
Master’s Touch Upholstery, Santa Rosa, California(707) 578-9495
mtu468@gmail.com